Automate customer service inquiry tagging. Categorize customer service interactions.
From your LiveHelpNow help desk console, you can create tags and associate keywords to those tags. When the keywords come up in your Chat sessions, the session is categorized with that tag—or your Chat agent can indicate the tag category right during the Chat session.
You can even use color-coded tags to let you see at a glance the types of concerns and questions your customers care about.
Front-line customer service agents are presented with a selection of tags as they field customer emails, ranging from everyday requests to the most obscure questions.
With one click an agent can attach a tag to a conversation to mark it for later review and up to five tags can be selected per conversation.
Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t it be nice to quickly pick the golden nuggets out of each conversation?
Rather than wading through each chat and ticket transcript in your records for valuable customer insights, you can have them all available at a glance in an easy to read report.
This is made possible by tagging conversations that take place during live chats, and within support tickets.